TwoTickets — Trust and Safety

Effective date: November, 19 2024

At TwoTickets, your safety and trust are our top priorities. We've built our platform with care to ensure that your experience is not only enjoyable but also secure. Below, you’ll find key information about how we maintain a safe community and how you can contribute to a positive and respectful environment.

  1. OUR COMMITMENT TO SAFETY


    1a. IDENTITY VERIFICATION

    We employ robust identity verification methods to ensure that our users are who they say they are. This helps to minimize the presence of fake profiles and scammers on our platform.

    1b. FEEDBACK SYSTEM

    After attending an event or interacting with another user, you’ll be prompted to provide feedback. This feature is crucial in helping us monitor and maintain the integrity of our community. We review all feedback and take necessary actions to ensure safety and trust.

    1c. 24/7 SUPPORT

    Our dedicated support team is available around the clock to address any concerns or issues you may encounter. Whether you’re reporting inappropriate behavior or seeking advice on how to use the app, we’re here to help.

  2. YOUR ROLE IN KEEPING TWOTICKETS SAFE

    2a. RESPECTFUL INTERACTIONS


    We expect all users to engage respectfully with one another. Harassment, abuse, or any form of disrespectful behavior will not be tolerated and may result in account suspension or removal.

    2b. ACCURATE FEEDBACK

    Your honest and accurate feedback is vital. It not only helps us improve the platform but also protects other users from potential harm. If you feel uncomfortable or unsafe at any point, please report the incident immediately.

    2c. PRIVACY CONTROL

    You have full control over your privacy settings. Choose what information you share and with whom, ensuring that your comfort and safety are always in your hands.

  3. REPORTING AND ACCOUNTABILITY

    3a. REPORT MISCONDUCT

    If you encounter any form of inappropriate behavior, use our easy-to-access reporting tools. We take all reports seriously and will investigate promptly, taking appropriate action when necessary.

    3b. COMMUNITY GUIDELINES

    Familiarize yourself with our community guidelines, which outline acceptable behavior and interaction standards on the platform. Violating these guidelines may result in warnings, suspension, or permanent account deletion.

    3c. FEEDBACK REVIEW

    We continually review the feedback provided by users to ensure that our community remains safe and welcoming. Users who receive repeated negative feedback may face restrictions or be removed from the platform.

  4. TRUST BUILDING FEATURES


    4a. VERIFIED EVENTS AND USERS

    We partner with trusted event organizers and verify our users to build a secure environment where you can confidently connect with others.

    4b. SAFETY RESOURCES

    Access our comprehensive safety resources within the app. These include tips for staying safe while meeting new people, as well as how to handle various situations you may encounter.

    4c. SUPPORT CHANNELS

    Whether through our in-app chat, email, or phone support, we’re always available to assist you. Your safety is our priority, and we’re here to support you every step of the way.

  5. CONTINUOUS IMPROVEMENT

    At TwoTickets, we’re always looking to improve our safety measures. We value your feedback and encourage you to share your experiences with us, so we can continue to enhance our platform’s security.

    Together, we can create a community that’s not only fun and engaging but also safe and trustworthy.

    Thank you for being a part of TwoTickets, where shared experiences lead to meaningful connections.